I bought DBH a new stripy scarf last week, online. I booked it to arrive tomorrow morning because he will be out most of the day. I had all the acknowledgements, it was in stock, yesterday they said it HAD BEEN DISPATCHED.
Then this morning I awoke to an email saying, sorry, we don't have a scarf for you, they are out of stock and we have refunded your full payment, phrased as if they were doing me a favour!
Kate Garroway-Care at home costs
Water Pollution -“ A National Disgrace”? A case for renationalisation?