"So far, so good. But what does the research actually show? First, it finds that food bank users had typically experienced one or more significant crises in their life, such as job loss, bereavement, ill health or relationship breakdown. While referral to a food bank sometimes arose from chronic low income, more typically it was as a result of an acute income shock. Food bank use was generally seen as a last resort when other forms of support had been exhausted. The interviewees spoke extensively of the feelings of shame and embarrassment that food bank use evoked – while also saying that they would have been ‘bereft’ without it.
Digging deeper, the research shows that the immediate income crisis triggering food bank referral was often linked to the operation of the benefit system (affecting between half and two-thirds of those from whom additional data was collected). Key problems that food bank users had encountered included a benefit claim that had not yet been decided (28-34 per cent of cases); benefits being stopped or reduced due to a sanction (20-30 per cent); and problems with disability benefits, including money being stopped due to being found fit for work (9-16 per cent). In addition, during the course of the research it became clear that the interval between ‘mandatory reconsideration’ of employment support allowance (ESA) claims and a possible appeal, during which time no benefits are payable, was also emerging as a potential problem.
In turn, these failures were compounded by shortcomings with the ‘safety net below the safety net’. Hardship payments, short-term benefit advances and local welfare assistance – all designed to support people when other sources of benefit income fail – provided inadequate support in many of the cases. Food bank users were often unaware of these discretionary forms of support, and found them difficult to access, while only small numbers reported receiving assistance even when they had applied."
From research by the Child Poverty Action Group, December last year.