Is it just me or do you also dislike being referred to as guys. It's a term which has come over from America but is just being bandied about rather than being used with discretion. Whatever happened to considering appropriate terms for appropriate situations. Madam and Sir for mature clients of your business....they are not 'guys'. Guys is a term for your friends. I even heard one young male member of staff at a cinema refer to customers in a queue as 'you lot'. I was aghast....respect for people you are doing business with.
Anger management!!! Help needed.