As my husband and I don’t have a DVD player we purchased, from a local COMET shop, a combined TV/DVD player. The TV has never been tuned in and we have watched DVD’s on six occasions. Almost eight weeks ago I discovered the machine is no longer working.
I have spoken many times to COMET. I have paid 10p a minute on the phone trying to get someone to come and fix the machine. They say they can’t fix the machine – which they’ve never actually seen - because they don’t have the part. I have spoken to staff from the local shop, who say they are not authorised to replace the set: To Richard and Sue, at COMET Head Office Customer Service Department, who also say they are not authorised to replace the set.
So, I have a machine which is not fit for purpose, which cost more than £200 to buy and which is useless. COMET can’t fix it. COMET won’t replace it.
Am I being Unreasonable to say that’s why you shouldn’t buy from COMET?
grannyactivist Wed 12-Oct-11 11:52:51
glammanana Wed 12-Oct-11 12:01:26
granto7 Wed 12-Oct-11 12:02:43
pompa Wed 12-Oct-11 12:08:48
jinglej Wed 12-Oct-11 12:13:30
nannysgetpaid Wed 12-Oct-11 12:31:30
grannyactivist Wed 12-Oct-11 12:38:00
Amber Wed 12-Oct-11 12:40:20
jinglej Wed 12-Oct-11 12:46:33
jinglej Wed 12-Oct-11 12:48:14
jinglej Wed 12-Oct-11 12:49:50
Gally Wed 12-Oct-11 12:53:53
glammanana Wed 12-Oct-11 13:17:14
jinglej Wed 12-Oct-11 13:21:22
crimson Wed 12-Oct-11 14:05:30
grannyactivist Wed 12-Oct-11 17:46:47
glammanana Wed 12-Oct-11 17:51:50
glammanana Wed 12-Oct-11 17:55:26
grannyactivist Wed 12-Oct-11 17:56:02
jinglej Wed 12-Oct-11 18:01:09
Annobel Wed 12-Oct-11 18:09:41
glammanana Wed 12-Oct-11 18:19:18
Hublady Thu 13-Oct-11 14:20:41
jinglej Thu 13-Oct-11 14:30:54
jinglej Thu 13-Oct-11 14:32:15