Why you shouldn't buy from COMET

Under the "Sale of Good's Act" Comet have to by law replace your TV/DVD or give you a full refund,if you paid by Credit Card you get in touch with your Company and tell them the problem and they must refund the money to you and they then deal with the problem for you.Take the machine back and refuse to move until the problem has been resolved,I love this sort of problem and if I lived nearer to you I would do it for you.

So sorry to hear of your experience with Comet. You are quite right to say "don't buy from Comet" I, for one, will take your advice. It is so good to have somewhere to air our grievances (GN) At least someone else knows of our trials.
Sue and Richard at Comet

Try posting your problems here ;- forums.moneysavingexpert.com/

Our son had problems with NPower, posting his problems in this forum soon brought a response and eventually a resolution.

I'd come with you Glamma!

We always find comet will wriggle out of things if they can. Is it still in warranty granny-a?

grannyactivist I do so agree with you. We ordered and paid for a Rangemaster cooker from Comet. After weeks of waiting and ringing Comet who said it was on its way I rang Rangemaster who told me that it hadn't been ordered. I had to go into the store to demand my money back and they treated me as though it was my fault. Will never go into another Comet store. I went next door to Currys who had it delivered in a week.

Yes, it's still in warranty. I feel as though I've fallen down the rabbit hole trying to get some satisfaction from the various departments. I call the COMET number and am given several options; I choose an option and I'm then offered several other options; I finally choose an option that gets me through to the service engineer's department. They ask me the same questions every time I phone. They then find me on their computer system and tell me that the part hasn't come in yet. I ask how long it will take for the part to come in - and they don't know. I actually managed to get an appointment for an engineer to come and look at the machine - but the appointment was cancelled. I've been trying to get this sorted for almost EIGHT weeks. All the phone calls cost me 10p a minute, so COMET are actually making money from their poor after sales service. I will NEVER, EVER buy anything from them again. Sadly I didn't check the company out before shopping there; I would have seen case after case like mine on the net if I'd thought to look first.

Me too, as Glammanana says its their legal obligation to replace or refund I always find if you ask loudly for the Manager in a crowded shop, and tell all who are near you why, they will very quickly get things sorted out. If that doesn,t work try one of the national news papers I am sure they would love this story, can you see the Headline "Comet cant fix it"

Can you take it back to the branch you bought it from, with warranty and receipt in hand, and, like Glamma says, stand there until they do do something. I can't see how they can avoid it.

Tell them they've got to replace it. And tell 'em loudly!

Stick to John Lewis in future. They have a good reputation to keep up. I know that doesn't help now though.

That's it Jingle, Grannyactivist has to tell 'em loud and clear! I bought a fridge freezer from Comet and the assistant was all over me (well, metaphorically) until I told her I didn't want to take out the insurance on it and I was blanked immediately - my NBF gone as soon as blink. Never been back since then.

Find out the e-mail address and mail the CEO of Comet and let it be known you have been seeking advice from a very well attended forum,that may put the cat among the pigeon's. woop's I must be over my bout of flu I am in fighting mode to-day.

Good for you Glam!

There's often a consumer advice/complaints page in papers such as the Telegraph; I've often used them when hitting a wall when it comes to complaining to companies..it's amazing how quickly they respond to the bad publicity [and the possibility of legal action because they do follow through with the complaint].

Thanks to everyone for your support.
Have been contacted by Sue at HQ to say that I should be able to pick up a new TV/DVD player as soon as the correct code has been forwarded to the local store. Definitely before Saturday! Watch this space, I shall keep you informed.

I was just about to put my coat on and pop down to sort it out for you,foiled again good for you ga well done

Just had a wicked thought,how lucky is the Comet shop concerned that all us GNers didn't all converge on them at the same time.

Oh glamma that raised a .

That is SO good! Hooray!

GA, I have spent a lot of time at CAB writing letters to retailers on behalf of clients with this kind of problem. I am sure an adviser would love to do this for/with you. Although you are more than capable of doing this yourself, it's amazing how much clout the CAB letterhead can carry. I do advise putting your case in writing to the manager of the store concerned with a copy to the Director of Customer Services. Phone calls are much easier to ignore.
www.which.co.uk/consumer-rights/making-a-complaint/how-to-complain-to-companies/sample-letters/

Thanks for the info link Annobel I am going to keep it for future reference just in case I ever need it,it's very useful.According to DH when I go on the complaining trail I develope what he call's my Scouse Mouth (what ever he mean's by that I would not know)as I alway's think of myself as the absolute lady where matter's of discussion are concerned.

I wouldn't be so confident about John Lewis. Their online customer service are just as evasive as Comet. I don't trust them any more, would never shop there again. Thanks for this opportunity to get some real information out on John Lewis.

Glamma - "Scouse Mouth"! Love it.

Hublady Where can we shop from?!!

I think all the shops are tightening up on the refunds etc. to keep profits up.