The S.O. paid B&Q a lot pf money to supply and fit a kitchen. Although there were delivery problems and items being out of stock when they were due to be fitted which meant the job took a lot longer than it should have, they did, overall do a good job. However, he bought floor tiles from them, which he had fitted by a fitter from another company. It was only when he went to get some more tiles, having decided to extend the floor, that he found they were out of stock, the reason being that they were faulty and had been withdrawn [a lot of the tiles were porous and stained very badly]. It took several attempts to get someone to come out and look at them; in fact it took threats of adverse publicity and letters to head office, and even now they haven't definately agreed to replace them and cover the cost of fitting them. Had he not threatened them they would have just ignored him. My grumble about Argos is that I went to get a dog gate yesterday form them, only to be told it was delivery only and I would have to pay £5. Whats the point of having it in a catalogue if you have to pay for delivery? Even Tesco [who I loathe] have items delivered to the store so you can just pick them up at no extra cost. [It's good to let off steam, isn't it !