I'm doing an OU degree and I need my DH's pension income for 2011-2012 for financial support application. We were also flooded out so many documents were lost. DH called the pensions people and asked for the information. They said it could take up to 28 days. Well joy! He received a letter today stating the pension he received from ?/11/12 to the end of the tax year. Therefore rather a large chunk of the information is missing. The letter had a sarcastic comment about keeping your own records.
He phoned them back to ask for the correct information and after a lot of argy bargy they said they would send it and guess what, it will take up to another 28 days.
What is it with these people? It seems such a simple request, especially as some of the documents have been destroyed by flood water. They certainly are not public servants anymore. I feel so cross that they can be so unhelpful, especially as we have been flooded.
ayse Mon 16-Jul-12 14:10:56
Greatnan Mon 16-Jul-12 15:53:51
AlisonMA Mon 16-Jul-12 16:12:11
Greatnan Mon 16-Jul-12 16:24:53
Elegran Mon 16-Jul-12 16:26:26
eGJ Mon 16-Jul-12 16:30:30
AlisonMA Mon 16-Jul-12 17:17:15
Greatnan Mon 16-Jul-12 18:12:57