I have found Sky infuriating. After my ex decamped, 18 months ago, I did manage to cancel and as Elegran suggests, obtained email confirmation and stopped my direct debit. Since then, I have regularly been phoned by Sky, offering me various deals. At first, I was quite polite and explained that I could no longer afford their service and did not want it, as it was my ex who was the big TV watcher, not me. I then regularly repeated this each time they rang. On one occasion, after explaining the situation, which is after all quite personal and upsetting, the young man paused and then asked: So what can we do to tempt you back to Sky? Now, if they ring, I tell them to stop ringing me and leave me alone. I hope I am wrong, but I have the feeling they would be just as insensitive if my husband had died, rather than left.