To expect ward staff to be treated politely?

barrow If only we could rerun a few things and change them!

This is where Gransnet is so wonderful. I have spoken of that evening to only a few people.

There is a bit, I think in Wordsworth, about "thoughts that do lie too deep for tears"

Elegran and Barrow

William Shakespeare
"Give sorrow words. The grief that does not speak whispers the o'er-fraught heart, and bids it break."

Nanadog Such beautiful words.

Elegran and Barrow. Don't feel guilty. You could not foresee the future and none of what happened is your fault.

Elegran and Barrow you did everything you could for your loved ones. They knew that you loved them and you were there when they needed you. Be kind to yourselves

They are very beautiful words Nanadog

Elegran and Barrow like Soop I find I can't find the right words, but Nanadog's quotation is so beautiful (((hugs))) and to you both

Elegran and Barrow It has long been my belief that everyone dies alone, no matter how many people are present in the room. What is far more important is that you were there for those you loved when they were alive and needed you.

Elegran and Barrow that is very sad for you all..

Barrow and Elegran . I do remember you speaking of this during the days following your husband's death, Elegran. I can never understand how anyone who is in the 'caring' profession can treat a person with such a lack of gentleness.......
You needed to be treated with gentleness as well as your dear husband, and those women failed to do that.

I am putting it behind me. At first I was angry, then guilty at allowing it to happen - in a way he was my patient, as I was the one who was there 24/7, the carers and visiting GPs and nurses, wonderful as they were, were only briefly there each day. But I have come to realise that I was tired and in need of support that day, so I can't hold myself to blame.

Thank goodness for the family. They came up trumps - and are still doing so.

It is heartbreaking to hear these stories as I know so many wonderful nurses and equally people who went into nursing through lack of choice for careers in the 50s/60s. But I do rememeber A&E in one hospital in South Liverpool where the door was like a stable door and hammering on it produced a policeman with an alsatian -an early form of triage-very successful too

Elegran and Barrow I don't have the words either but I'm sending (((Hugs)))

Massive (((hugs))) Elegran and Barrow

On the subject of the OP, no matter how professional the staff are, they are more likely to be 'nicer' to people who are polite to them so, surely, it is much better not to be rude.

Of course kitty.
I'm sure (I know) teachers and call centre staff bear the brunt of much rudeness as well.
I guess the other side of the coin is that people (customers and relatives) are not always at their best when stressed, worried, scared even, and in a very alien environment where they don't understand 'the rules'.
I have a pretty good understanding of the medical world but still find being a relative in hospital very challenging, however brilliant the staff. And however brilliant the staff are, they are on their own turf. (not excusing them, just speculating)