Have those with problems used the phrase 'I want to escalate this. Please put a supervisor on'?
I was told to do this once with BT and to be fair I was then put through to a senior manager who took responsibility for the problem and sorted it out.
Worth a try??
Gransnet forums
AIBU
Join the conversation
Registering is free, easy, and means you can join the discussion, watch threads and lots more.
Register now »Already registered? Log in with:
Gransnet »