To expect a restaurant to be able to open a bottle of wine

Scene: The dining room of an international hotel/restaurant chain with an adequate wine list. The first course has been served and half eaten, but there is no sign of the wine. An enquiry elicits the response that they can't find anything to open the bottle with. Grumppa's trusty Swiss Army knife saves the day.

I know I'm spending a weekend in the Midlands, but this is ridiculous.