How annoying! Hopefully the foam won't have been damaged.
I order lots of goods online and, with a few exceptions, most arrive well packaged. Obviously they've used the wrong sort of tape to seal the box and there should be no dispute should the contents be damaged.
AIBU to expect an order to be received in secure packaging? Just about 10 minutes ago, I took delivery of some foam for new sofa cushions. The box was all battered and the tape securing it was all torn away from the cardboard box. According to the receipt, an amount of £9.99 was added for shipping. Presumably this includes the packing? I have sent photos to the company concerned, and as yet have not fully opened the box to check it's contents, but am just about to do so. Wish me luck.