AIBU to expect British Gas to honour its contract?

Absolutely right hulahoop this could have been anticipated and plans made. I’m wondering about gas pressure possibly being low???

I’ve given up and am in bed with hot water bottle and wishing I hadn’t trained the dog to sleep in his basket. Could just have done with a warm furry body ??

Cleverblonde. I have checked that - first thing I did. Also I’ve turned boiler off and then reset. But after a few minutes it emits a strange growling sound like a bear and the pilot light goes out.

Same here old Meg have been sat on hold listening to someone saying thanks for waiting for three hours then went online and no joy it said they were having technical problems luckily we have heater for upstairs I appreciate it will be busy and staff may not have got the in but they should have back up plans . Our boiler isn't a year old yet and we were told it wouldn't freeze up !!!

We had frozen pipes. The pipes that lead outside from the boiler. A gentle trickle of boiling kettle water on the pipes and boiler reset and all was fine. Maybe worth a try? We’ve done it 4 times this week!

Have you looked all those up just tonight for me Elegran ..that’s so kind.

Thank you. .

These might help too. If you go to www.complaintsdepartment.co.uk/british-gas/ there are live links to all these contacts.

British Gas complaints contacts

Call Customer Complaints on 0800 107 0184

Email Customer Complaints on [email protected]

Visit Customer Complaints

Email Iain Conn (CEO) on [email protected]

Tweet British Gas

Tweet British Gas Help

I’ve given up on BG but a local boiler repair man will be round first thing tomorrow.

I will certainly do that, thanks for link Elegran

Get into bed with the hot-water bottles and a flask of hot drink, and dial from there. Don't go to sleep and drop the phone!

Their Facebook page at www.facebook.com/search/str/british+gas/keywords_search is full of similar stories. Can you add yours and possibly get them to pay attention?

Admittedly they probably ARE very busy, and not fully staffed, but they have taken your money (and from others) to be on call for just such emergencies. They should have a fall-back plan.

Actualy, redialling is no use - you go to the back of the queue each time you dial. If you hang on and wait, you are ate least moving slowly up the list. But expect a long wait!