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Supermarkets & large stores

(143 Posts)
MacCavity2 Wed 29-Mar-23 16:54:08

Am I just being awkward to resent having to put my shopping through the self serve? The other day there was only one cashier at my local Sainsbury with a long queue waiting. We were asked to go to the self serve area which has been redesigned to accommodate larger trolleys. I said no as I object to loosing staff and why should I do their job. Everyone nodded in agreement.
The member of staff whispered to me that she agreed but it will happen whether we like it or not. She also said the amount of items stolen now is unbelievable but is still cheaper than employing people.
My usual response these days is “I’m getting to old for this crap”

Maggiemaybe Wed 29-Mar-23 17:32:16

You’re not alone. Self-serve has its place - if I only have a couple of items and it’s free I’ll use it - but nobody should be forced into it and if I’ve done a “big shop” I’ll queue for an operator, thank you very much. Years ago when the system first came in I was pushed into the self-serve area by a bossy and patronising “colleague” brandishing a massive foam rubber finger on a pole pointing to it. I explained that I was against it because it would lead to job losses, she said she was happy to be getting a bonus for every customer who used it (and what does that tell us?). She’d “show me how easy it was”, patronising mare! Well, she’d all sorts of problems, had to get a colleague over to help while I watched stony-faced, arms crossed, and when I got back to work I found I hadn’t been charged for a box of chocolates. Normally I’d have been straight back to pay, but under the circumstances I decided to take it as my reward for keeping my temper.

fancythat Wed 29-Mar-23 17:39:05

Same sort of thing happened to me last week. I think I wrote about it on GN.
With me, it was an As da store. Not one I usually visit.
Admitedly I was the only one with a trolley.
But there was not a single till open. I asked the self scan person to open a till please. She seemed a bit reluctant, but did so.

As regards theft, I was in an M&S store the week previous. A staff member there said that they are losing a lot of stock to theft[I dont know if it was self scan related or not].

Salti Wed 29-Mar-23 17:48:49

I've never felt pressured into using the self serve tills at any of my local supermarkets but if I only have a few items I prefer to use them. If I have things such as booze with security tags that need removing I would always go through a manned till but today just calling in for a newspaper and yoghurts the self serve till hardly slowed me down.

Smileless2012 Wed 29-Mar-23 17:54:02

I hate them and avoid them like the plague because I always have a problem when I try to use themblush.

GagaJo Wed 29-Mar-23 17:58:06

I don't overly mind using them, but what annoys me is when you need staff help for something, there is invariably no one around, because they're split between 2 or 3 sections.

M0nica Wed 29-Mar-23 17:59:13

My tactic is to point out how badly designed the self-service tills are and how unsuitable for large shops, especially if you have several bags to fill. I point out that if they want shoppers to use these tills they need to be designed to suit the size of shop the consumer is doing. If the customer has a large trolley full, they need a machine that you can get the full trolley one side and an empty trolley the other and transfer shopping from one to the other.

It is amazing how many times I can caause problems with the system if forced into using the self-service system when I do not want to.

What it needs is consumers to rise in non-violent protest by trying to make the machines adapt to their convenience, by the time every shopper on every self-service machine has made it necessary for them to have an assistant with them through out the self select process, for a month or two, they might have a re think.

Calendargirl Wed 29-Mar-23 18:00:29

I hope my local supermarket hangs on to manned tills as long as I am able to do my own shopping.

Fiddling about with loyalty cards, credit card, coupons on my phone, plus actually putting my shopping through.

I much prefer a member of staff on a proper till.

LadyGracie Wed 29-Mar-23 18:10:48

I do self-scan and pack my bags as I go. I don’t like queuing.

There are still plenty of staff in these areas and on the tills.

merlotgran Wed 29-Mar-23 18:16:21

I prefer self scanning as well so I don’t have to stand in a queue watching my bottles of gin and wine trundling by on full display! 😂

NotAGran55 Wed 29-Mar-23 18:25:31

I have self scanned for 27 years in Waitrose with a hand held scanner and would never queue at a manned till in supermarket if I could help it.
I can’t be doing with the double handling of everything and listening to all the chit-chat of other shoppers ahead of me in the queue.
I like to be in and out as quickly as possible.
The self scan and Quick Check area is well staffed too, so not doing anyone out of a job.

Germanshepherdsmum Wed 29-Mar-23 18:29:43

I have regular supermarket deliveries and also use small local shops. I’m done with shopping in supermarkets.

BlueBelle Wed 29-Mar-23 18:32:20

I haven’t used a cashier for years and years I much prefer it that way
Surely there’s room for both well we have four choices
Basket users
Trolly users
All four seem equally busy

B9exchange Wed 29-Mar-23 18:33:51

Our huge M and S now only has self checkouts for everything, and also for picking up anything you have ordered. There is one member of staff hanging around to sort out queries (about 50% when I was there!) but that is it. I try to avoid shopping there now.

Patsy70 Wed 29-Mar-23 18:35:31

I shop in Lidl and our local one doesn’t have the self scan option. I do use the Waitrose one when popping in for a few items, but it invariably needs the assistant’s help - the machine, not me! 🙄

Casdon Wed 29-Mar-23 18:38:15


Our huge M and S now only has self checkouts for everything, and also for picking up anything you have ordered. There is one member of staff hanging around to sort out queries (about 50% when I was there!) but that is it. I try to avoid shopping there now.

Is that an experiment, as my local M&S has as many manned tills as self serve tills still for food, and all manned tills for clothes etc.

I’ll use self serve for less than 10 items, usually manned if it’s more.

tanith Wed 29-Mar-23 18:41:06

I do shop and scan and much prefer it there are always staff around. Its quicker and no queues.

AskAlice Wed 29-Mar-23 18:49:24

I use the scan as you shop facility in my local supermarkets. Much more convenient, even if (as I frequently do) I buy wine which needs confirming by the staff on duty. There are always plenty of staff helping out with those who are having problems, except maybe in the quietest times. Our local Sainsburys, Tesco, Asda and Morrisons also still have several tills for those wanting to use them and self-scan facilities.

Theexwife Wed 29-Mar-23 18:57:09

I always use the self-scan, I cannot see the point in unloading onto the till and then packing again.

Blondiescot Wed 29-Mar-23 19:27:22

Another self-scan fan here - scan, pack it into your bags and off you go. Suits me fine. I use that facility in our local Asda and Tesco, although I do also shop at Aldi where they don't have it. I also use local shops as well though.

Norah Wed 29-Mar-23 19:28:19

We take a delivery often. We shop small local and foreign/ethnic markets. We use self scan. I hate shopping, fast is good.

MerylStreep Wed 29-Mar-23 19:44:09

27 years ? I don’t remember self scanners that far back.

NotAGran55 Wed 29-Mar-23 19:51:11


27 years ? I don’t remember self scanners that far back.

Waitrose trialled them in my local branch, not far from the head office, whilst the system was under development.

NotAGran55 Wed 29-Mar-23 19:56:41

PS MerylStreep I’m not Notagran, a different poster 😀

Jaxjacky Wed 29-Mar-23 20:49:00

I get a supermarket delivery, use the local butcher and farm shop for most meat and veg.