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Payment for a cancelled hair appointment?

(80 Posts)
sassysaysso Thu 28-Sep-23 14:06:11

I made a hair appointment last week for this morning but something cropped up and I tried to cancel the appointment and postpone til next week. The receptionist told me that was possible but I would be liable for the full amount of the cancelled appointment as I should have cancelled at least 48 hours previously. Is this common practice? I understand that sometimes people dont show up for appointments without letting the salon know but I thought expecting minimum 48 hours notice unreasonable. As it happened, I was able to jiggle things around thanks to a kind friend and was able to keep the appointment.

Retread Thu 28-Sep-23 14:27:57

I've never heard of that for a hairdresser appointment. Good you could make it! I have fairly short hair and paid £47 for a haircut recently at a new (for me) salon. I should have asked of course. So I'd have been stewing over the waste if your situation applied in my case!

Shelflife Thu 28-Sep-23 14:32:52

Never heard of that ! If my hairdresser did that my cancelled appointment would be the last appointment - I think that is outrageous 😦. I would definitely find another hairdresser !!!!

nanna8 Thu 28-Sep-23 14:37:57

Change your hairdresser and warn all your friends,too.

annsixty Thu 28-Sep-23 14:40:37

When you think of the time you are kept waiting sometimes it isn't as if they are hanging about waiting for custom.
Just like the dentist although they do charge for missed appointments but I have sat waitibg for up to 40 minutes to see him.

AGAA4 Thu 28-Sep-23 14:41:26

My hairdresser hasn't charged for a missed appointment but I cancelled due to a virus.
I don't think people should cancel appointments unless absolutely necessary as it does mean the hairdresser is losing money.

wildswan16 Thu 28-Sep-23 14:42:30

I can understand how hairdressers feel when people phone at short notice to cancel their appointment. That means they lose £40 more or more and a wasted hour of their time. Some appointments will cost a lot more than that.

They can't just find some random person to fill in at a couple of hours notice. I think if you are a regular client they may be more accommodating, but for a new client I think some penalty must apply.

Of course, this should be made clear on booking.

Theexwife Thu 28-Sep-23 14:48:46

I thought it was common practice to charge if you cancel, I would expect to pay as they are unlikely to find a replacement customer.

Doodledog Thu 28-Sep-23 15:07:23

My hairdresser charges a deposit when you book, which you lose if you cancel with less than 48 hours notice. I think that’s fair enough really, as they are unlikely to fill that slot which could have gone to someone else. It seems that there has been a lot of cancellations of tables in restaurants and other appointments since Covid, and as running businesses is so expensive now the costs have to be covered somehow.

Cabbie21 Thu 28-Sep-23 15:11:24

My hairdresser never charges if I need to cancel at short notice which I only do for illness. She can often fit a client in or do some paperwork or train a trainee. It does help that she is the boss!

Doodledog Thu 28-Sep-23 15:18:27

I think most of them will make exceptions for long-standing clients when they know it can’t be helped. I cancelled when I had Covid and he just moved the appointment to a fortnight later

Daddima Thu 28-Sep-23 15:32:24

I’d imagine that, as hairdressers do rely on repeat business, charging for a cancelled appointment isn’t really good practice. Of course, if it happens regularly it would be different.

AmberSpyglass Thu 28-Sep-23 15:35:12

It’s common practice for the two salons I go to. I’ve been able to negotiate once when I had Covid and once due to a family emergency, but I would never expect them to otherwise.

pascal30 Thu 28-Sep-23 15:35:36

I think that if you cancel within 24 hrs that it is reasonable to ask you to pay, but not 48 hrs

AmberSpyglass Thu 28-Sep-23 15:35:37

Then again, they both book out months in advance.

Doodledog Thu 28-Sep-23 15:39:14

Mine does too. I wouldn’t have been surprised if I’d been charged, but I suppose they don’t want to risk being infected by Covid-ridden clients, and they know that I don’t cancel on a whim.

Iam64 Thu 28-Sep-23 15:50:51

It’s common practice. My hair dresser charges 50% if we cancel with only 24 hours notice. I think 48 hours is reasonable. She still has to pay her huge running costs and needs to try and fill gaps.
Other Self employed people, physio, podiatry etc all have last minute cancellation fees

aonk Thu 28-Sep-23 15:50:55

I believe that these appointments are important and we should only cancel when absolutely necessary. I know my hairdresser well. He runs the business with his wife and they suffered a great deal because of covid. They’re still making up for this. You should of course be informed about the cancellation charge when booking. When some services can cost £100 or more they can’t afford to absorb cancellations. My nephew who owns a restaurant insists on a deposit with each booking for exactly the same reason.

Hithere Thu 28-Sep-23 15:55:08

Common practice in mine.

They are also tolerant of super ate notice unexpected emergencies like medical situations, for example

Franbern Thu 28-Sep-23 16:12:24

Oh well, I go to a hairdressers in town centre where no appointments are made. It is walk in and wait. Sometimes the wait can be quite long and they will then suggest you go to do some shopping and come back, keeping your name on their list. B.ut usually, it is no more than 15-30 minutes wait fora n operative. No receptionist there And, for a cut I pay just £16.00.

maddyone Thu 28-Sep-23 16:27:20

My hairdresser doesn’t charge but I’ve never cancelled at short notice, and only occasionally had to reschedule, but that’s been done with a week or more’s notice. If I had Covid or some other horrible bug, I think she’d be glad I’d cancelled because if I infected her, she’d then lose more business whilst she was away recovering. One time she was ill and when I arrived one of the other stylists said she’d do my hair, which I was okay about, so she did.

grandtanteJE65 Thu 28-Sep-23 16:33:19

I never go to the hairdresser, so I don't know what they do, but everyone else, dentists, opticians, chiropractors, private tutors etc. etc. charge for late cancellations, so why shouldn't a hairdresser?

After all if we book an appointment they can't give the time to someone else, can they, just because we fail to turn up?

eazybee Thu 28-Sep-23 17:23:15

I have been asked to give 24 hours cancellation time but never 48 hours: dentist, hairdresser, manicurist.

BlueBelle Thu 28-Sep-23 17:34:13

Good grief no they are lovely I haven’t been going to this hairdresser long, but my friend had to cancel the same day and no mention of a fine was made
I pay £17 for a wash, a cut and blow dry I have a pixie cut and thick hair and go every 4/5 weeks

PamelaJ1 Thu 28-Sep-23 18:07:51

It not a fine though bluebelle it’s a charge for a cancelled contract.
The hairdresser, therapist, restaurant owner has contracted to provide you with a service for a certain period of time. They should provide you with the service promised and you should turn up.
There should, however, be a little bit of give and take in some circumstances. 48hours notice would be plenty of time for me to fill the space, a message left on the answerphone the previous evening
to be picked up on the day of the appointment probably wouldn’t.
Those of us who work in the world of personal services get last minute cancellations or no shows frequently. It adds up to a lot of money over a year.
I do agree that every customer should be made aware if the salon has this policy.