I ordered Xmas food 2 months before Xmas. Marks and Spencer promised me a voucher as a thank you for handing a deposit of 80% of the order value in advance. They emailed me to advise that the voucher would arrive by 30th November 2011. When nothing arrived, I wrote to them in December, but was totally ignored.
Then I called, and was fobbed off, allegedly their system was down and they promised to send me the voucher later in December. Nothing of course arrived in December, or January 2011 or February 2012. I am still waiting. Is it legal?
Have any of you had a similar experience?
pingu Fri 10-Feb-12 21:41:47
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