In the past few weeks we've been dealing with a number of difficult situations in the family; some very sad and others distressing and frustrating. At the same time, while I usually enjoy my job, just lately I've been finding it difficult, stressful and tiring. I was feeling very dispirited, but I've just had some amazing breakthroughs so I thought I'd share some good news.
I recently represented a client at a PIP Tribunal, via a rather tricky conference call. At assessment he was awarded only 2 points, but the Tribunal set aside that finding and we were awarded 27 points! This is going to be life changing for the young man and he can finally get the help he needs. Yippee!
For more than a year I've been trying to engage with a potential client to help him get off the streets and yesterday he called me and asked for help! Yippee!
Also yesterday I was able, for the first time ever, to start a Universal Credit claim on behalf of a client. I have tried to do this many times before with no success, but this time the absolute star of a human being on the UC helpline (thanks Mick) actually understood that a functionally illiterate homeless man in his sixties with no understanding of, or access to, a computer cannot apply without some help. Today I was contacted by the UC service centre and the claim is going ahead with only a brief phone call with my client. Yippee!
Each of the above situations felt like winning the Lottery - and for all three to happen more or less at once was such a blessing to me. 
Does anyone else have good news they'd like to share?
Mysterious hole - help please!
Being quizzed by chemist's assistant in Boots.
