Banking errors

While I was out with friends on Friday I had a mob phone message to ring my local branch of Lloyds. Trying to eat an ice-cream, listen to the message and take down the relevant number was very difficult but I am a woman so can multi-task! After giving some info known only to me it transpired that a cheque for a four figure number that I paid in through the hole in the wall some three weeks ago had been floating around in clearing and had not hit my account. I do on-line banking but there were a lot of ins and outs around that time what with paying bills and holiday payments so I missed out on the fact that a building society cheque had not been paid in - failed at multi-tasking for once! I have also complained earlier this year that although I completed a form a couple of years ago saying that I was not a tax payer anymore, it would seem that you have to let them know this for every account you hold and have subsequently been taxed on interest for a savings account. No wonder the banks are struggling to find friends.