Anyone else finding that security is now so intense that it is getting to be very difficult to access to your own accounts? I have a friend who was transferring money from one account to another when they were phoned by the fraud section. They proceeded to ask a variety of questions including 'what do you want the money for?' My friend said they failed to see how this was relevant to the transfer and pointed out that it was going from one account to another account WITH THE SAME NAME! Anyway bottom line is that account was blocked and they were instructed to go into a branch and present themselves with ID. This is despite the fact that one form of security was fingerprint recognition! You now also get a 6 digit code to your phone when you buy online, you need to remember your mother's inside leg measurement and I don't know what other memorable details. I know banks have to crack down on fraud but it is getting silly. Starting to think that keeping it under the bed might be a better option. Or perhaps its just me??
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