Last week, on Monday 14th November, between 12-1 pm, our Internet and landline phone went down. We had been disconnected by City Fibre and told that all would work through their new system. Well it didn't, and we have been cut off since then. Only by using Wi-Fi in our Church coffee shop, have we been able to use the internet. My mobile phone signal, Smarty, was useless. No signal at home and only by going out to town was I able to get a connection.
We were told that the problem was being investigated. That it was BT and/ or Open Reach, and that they were trying to find someone who could sort out the problem. Then, the road may have to be dug up! and permission sought from the Council.
You couldn't make it up, could you?
The thing is, we are a vulnerable household. I rely on getting texts and emails about hospital appointments, but of course that was impossible.
Yesterday, my stair lift broke down, and we had difficulty in contacting them for an engineer to come and make a repair.
Luckily he came and I could get upstairs.
Today, suddenly, around 13.40 pm, the Internet sprung back into life. It has shown us how reliant we were on our old land line, and should we fight to keep it connected, instead of being told that Fibre is the way ahead?
What I would like to know is, will we be offered any compensation for all the disruption and worry that we have endured for the past 8 days?
Auntieflo Tue 21-Nov-23 14:50:39
Mizuna Tue 21-Nov-23 15:22:22
Germanshepherdsmum Tue 21-Nov-23 15:57:30
Auntieflo Tue 21-Nov-23 18:58:41
Mrsdof Sat 25-Nov-23 11:21:21
philoheart Sat 25-Nov-23 11:44:10
polnan Sat 25-Nov-23 11:45:47
PamQS Sat 25-Nov-23 12:01:47
Gilly8591 Sat 25-Nov-23 12:06:24
biglouis Sat 25-Nov-23 12:12:37
SillyNanny321 Sat 25-Nov-23 12:17:31
Seajaye Sat 25-Nov-23 12:25:56
DellaandtgeDealer Sat 25-Nov-23 12:28:06
Auntieflo Sat 25-Nov-23 14:23:44
Willitwork Sat 25-Nov-23 14:38:56
montymops Sat 25-Nov-23 16:09:20
Carol2 Sat 25-Nov-23 16:40:33
cc Sat 25-Nov-23 17:52:43
Mokeswife Sat 25-Nov-23 18:00:46
ExDancer Sat 25-Nov-23 18:04:07
Auntieflo Sat 25-Nov-23 18:28:53
SheepyIzzy Sun 26-Nov-23 08:13:21
madeleine45 Sun 26-Nov-23 10:46:15