I despair. This not the first or even the tenth time this horrible subject has been endlessly discussed by the media, on television, etc. When is something going to be done? I can see how being busy and having clinical responsibilities might mean that some caring skills become sidelined – although I don't think that is excusable – but how is it possible to leave people in pain, apparently sometimes crying in agony, when painkillers could ease their suffering? Do they think that old people don't feel pain, as they once thought babies and Downes syndrome children didn't, or that they assume all old people just make a fuss about nothing?