Today I had to make an enquiry call to a well known business establishment.
After a considerable wait I was connected to an operator and immediately felt flummoxed because I honestly could not work out what they were saying to me. We struggled politely with a conversation for a couple of minutes, during which time I was in panic mode because I fear if I resort to asking them to speak slower because I can't understand what they're saying, they'll perceive me as being racist.
Previously I've had calls terminated because it was obvious from both sides the conversation was going nowhere.
I have a hearing problem, which leaves it hard for me to unravel some spoken words (even with my hearing aid in).
The original urgent problem has not been resolved and I'm loath to phone again.
Does anyone else have this problem? If so, how do you overcome it?
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