On 5th September I bought a canopy for Fred. It cost me £499 .
Two men fitted it, they took Fred to their van to fit it.
I had problems with it, phone the store and asked for. An instruction book , they said there isn’t one.
Two weeks ago I phoned again, they said they would ask the makers to email instructions. Phoned yesterday, the makers hadn’t replied to them. The chap who fitted it would phone me back, he didn’t.
I am now way past their 14 days promise for returning goods.
Are they wrong? The canopy has several faults, I can’t see clearly through the front screen, it’s not smooth.
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How do you acknowledge Easter.