Advice please

In any case, if it is unfit for use, the exact date is irrelevant.

Elegran exactly what I was going to post.
Not fit for purpose
Good luck Annie

Update . Rang them yet again, chap is coming up here tomorrow. The way I feel now ,mother in law rushed to hospital fractured hip, they can just take the damn canopy away . Will let you know what he says . X

Annie, you could do a cashback on your debit card, thet have not fufilled their part of the contract. Maybe an option to kickstart them.

stree That is a meaning of "cashback" that I have never heard. Usually it means a kind of discount given by the card provider when you use your card.

If you mean she can get back what she paid, I don't think Anniebach can just wave her debit card and get the money back, though there may be a way for the card provider to reimburse her if the card is used fraudulently, which she can't claim here - not value for money, and rotten after-sales service, but not actually fraud..

Elegran
Cashback has been around for decades. card protection.....if you dispute a transaction and the seller is not cooperating then the bank can take the money back and force a conclusion. That is a rough explanation, I have used it myself and it was straightforward.

Apologies, I used the wrong terminology, it is chargeback.
This link will explain it:

www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

Thank you, stree I thought that was what you meant.

I will now be glad to see it go, I want to get out on Fred, the man who called to see me on Monday is from the Mobility Action Group, he will accompany me on his scooter when I go out on Fred. He works for the Volenteer Bureau, holds a quiz night once a month in the pub. He had a stroke 13 years ago, is paralysed on one side , bombs around on his scooter all day every day working for charities, makes me feel a wimp.

I don’t understand chargeback , will read the link, thank you so much.

Hi all x

Canopy gone. They wanted to discuss it with their boss and come back next week. That was it, no way. So they phoned him , out of earshot! Best they could do was take it back to the showroom, because it was made to fit the make and size of Fred they would try! to sell it secondhand when someone bought the same scooter. I was past caring.

Thank you all so much, such kindness x