Advice please

Hi all x

Canopy gone. They wanted to discuss it with their boss and come back next week. That was it, no way. So they phoned him , out of earshot! Best they could do was take it back to the showroom, because it was made to fit the make and size of Fred they would try! to sell it secondhand when someone bought the same scooter. I was past caring.

Thank you all so much, such kindness x

I will now be glad to see it go, I want to get out on Fred, the man who called to see me on Monday is from the Mobility Action Group, he will accompany me on his scooter when I go out on Fred. He works for the Volenteer Bureau, holds a quiz night once a month in the pub. He had a stroke 13 years ago, is paralysed on one side , bombs around on his scooter all day every day working for charities, makes me feel a wimp.

I don’t understand chargeback , will read the link, thank you so much.

Thank you, stree I thought that was what you meant.

Apologies, I used the wrong terminology, it is chargeback.
This link will explain it:

www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

Elegran
Cashback has been around for decades. card protection.....if you dispute a transaction and the seller is not cooperating then the bank can take the money back and force a conclusion. That is a rough explanation, I have used it myself and it was straightforward.

stree That is a meaning of "cashback" that I have never heard. Usually it means a kind of discount given by the card provider when you use your card.

If you mean she can get back what she paid, I don't think Anniebach can just wave her debit card and get the money back, though there may be a way for the card provider to reimburse her if the card is used fraudulently, which she can't claim here - not value for money, and rotten after-sales service, but not actually fraud..

Annie, you could do a cashback on your debit card, thet have not fufilled their part of the contract. Maybe an option to kickstart them.

Update . Rang them yet again, chap is coming up here tomorrow. The way I feel now ,mother in law rushed to hospital fractured hip, they can just take the damn canopy away . Will let you know what he says . X

Elegran exactly what I was going to post.
Not fit for purpose
Good luck Annie

In any case, if it is unfit for use, the exact date is irrelevant.

A dated email would record that you HAD written and that the original would reach them soon.

Surely you could phone one of those neighbours or church members who said they would be helpful, and ask if they could post an urgent letter for you?

Debit card stree

Did you pay by debit or credit card?

Yes glammanana but next week will be too late. The CAB told me to get it in the post yesterday.
Couldn’t get it posted , hey ho.

Our postman will take our mail for us when he delivers he says its part of the service. I know of one local lady who can not leave her chair where there is an agreement that the post is taken into the house and given to her. If you have difficulty getting out to the post, it might be worth asking if your postman can take your mail for you.

Annie remember to post the letter recorded delivery so they can't say they didn't receive it. xx good luck

Anniebach could you email now, and follow up by getting your letter posted?

Good luck

Wrote my letter, was advised to do it quickly, 30 days almost up. Supporter from MIND didn’t turn up, can’t post it untill next week !

Just mention that you have consulted the CAB. That usually stirs them to action!

Again you came to my help x

I think you are starting to get somewhere, Annie Fingers crossed!

Thank you all x

Local citizen advice closed today.

National Consumer help line closed.

Phoned citizen advice consumer helpline. They were most helpful. I now have to write to the company .

Seems the canopy is not fit for purpose . Will let you know if/when they respond .

"Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06.

Most local authority trading standards services do not have consumer help lines and can only be contacted by telephone through the consumer helpline above."

Call the national consumer helpline on 03454 04 05 06 for advice. Be sure to tell them how limited your mobility is.

Find your local Trading Standards Office - www.gov.uk/find-local-trading-standards-office