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Marks & Spencer "talking" automated check outs

(12 Posts)
Eloethan Tue 04-Jun-19 16:04:39

I don't know if all M&S stores are doing this, but at the Liverpool Street food M&S the automated self-serve checkouts have a voice saying something like "Hello I'm Amelia ......................" Why is it felt there is a need for this? or do they think that a disembodied voice can replace a real person?

BlueBelle Tue 04-Jun-19 16:17:39

One of our local pound shops had jolly, jokey, silly messages ones that changed with the season but I notice they ve gone
We haven’t got them at out Mand S well we haven’t got any self service so we wouldn’t have 😂

Ilovecheese Tue 04-Jun-19 16:18:10

Our local M & S has Ant and Dec saying hello and some other 'slebs'.

Luckygirl Tue 04-Jun-19 16:22:16

Perhaps they might consider spending the money that goes on gimmicks on some good designers!!

Sara65 Tue 04-Jun-19 17:28:43

How strange!

We don’t have and self service at our M&S,

I love self scanning, but at self service checkouts, I always feel that I may do something wrong, especially if there’s a long line of customers behind me!

And if Ant and Dec were chatting away, whilst I was trying to concentrate, I think id go into panic mode!

JessK Tue 04-Jun-19 18:09:12

I heard that Amanda Holden was doing this in M and S too.

Lazigirl Tue 04-Jun-19 18:11:41

When I do self check at M&S I just press the sound icon and it shuts them up.

TerriBull Tue 04-Jun-19 18:16:35

Yes I've experienced Ant and Dec and Amanda all gabbling whatever when I've been putting my shopping through the self checkout, I find it offputting, glad to know there's a facility to shut them up. Thanks for that Lazigirl

SirChenjin Tue 04-Jun-19 18:22:50

Ours has Ant and Dec and some other slebs - it’s v annoying. I hadn’t realised there was a way to turn off the sound so I’ll be doing that from now on

Pittcity Tue 04-Jun-19 20:02:24

I always turn the sound down before I start as I hate " unexpected item.." etc.

GabriellaG54 Tue 04-Jun-19 22:36:18

I HATE the M&S Amanda Holden voiced SS checkouts and told staff.
It adds nothing to my shopping experience and anyway, she's irritating.
I don't even like the layout of the checkouts and there is no 'beep' when items are scanned.
Waitrose SS are much better.
I now wait in queues or go early.

lemongrove Tue 04-Jun-19 22:46:52

It could be worse......imagine Ken Dodd or George Formby voices.😁