I know of others in the same position. It has also happened to me, but the NHS is swamped at the moment.
My RA consultant was seconded to Covid ICU, so I have struggled to speak to someone. However, although it is stressful and disappointing, I have accepted that there are others whose needs are greater than mine at the moment.
I was very fortunate in that my recently retired RA consultant stepped into the breech and unexpectedly phoned me from home (despite shielding) to check up on me.
He then contacted the relevant people and I was eventually able to access new medication in hospital.
We are living in very unusual times and it seems as if we will never go back to how we were.
I do hope you eventually get your phone call.