MissChateline
I’ve never noticed this but I think that most if not all of Ocado pickers are robots so I doubt that anything I added would make the slightest bit of difference.
Surely if you are so fussy about the colour of a particular item you would be best off going to a shop and choosing it yourself. In the grand scheme of things does it really matter whether your storage boxes are green or blue ?
I looked at Ocado when Tesco announced that tray liners were being discontinued, as the circulated email from Tesco head office seemed to be that a customer would either (if elderly or disabled and also not having COVID-19) have shopping brought inside, or would be required to go to the door, open it and unload grocery from trays while the delivery driver stood two metres away and waited for unloading to be completed.
I decided that no way was I going to open the door and do that, in any case it usually takes me about twenty minutes to unload at a steady pace, which is fine for me as I am retired and taking that time inconveniences nobody, yet if a delivery driver with many customers on his or her round had to stand and wait for twenty minutes that would be very inconvenient, both to the driver and also to me as I would feel morally obliged to unload faster and then that pressure might reduce my efficiency and it end up taking even longer.
It seems that Ocado will always substitute with no choice for what the substitution will be and no option to put "Don't substitute". A substitute can be refused before delivery but it seems a bit of an awkward process. The good part about Ocado is that groceries would be bagged and left on the doorsttep then the customer would be telephoned
In the event, with Tesco, I put boxes on the doorstep, added a note in the delivery information (200 characters or less) asking for the grocery to be put in the boxes - and hoped for the best, wondering if I might be told "no door opening, no delivery" on the basis of instructions from head office.
In the event, two deliveries each week since mid-April all done that way, no problems at all, delivery drivers very helpful. One told me that quite a lot of customers are doing similarly, boxes, trays, trollies on the doorstep and the door shut. So each driver is delivering in basically three different styles, depending upon the situation at each delivery address.
Yet even with the recent circulated email from head office, there is no mention of this third option for the delivery process.
I wondered how multibasket deliveries are done - I wondered if the drivers were swapping the baskets, synchronised with the customer going back in the house while that was done. Apparently not, a stack of trays on the doorstep and the driver standing back, though usually further than two metres.
To answer the question, in the grand scheme of things it really does not matter whether the storage boxes are green or blue, yet as there are three colours possibly available, and there are picker notes, and the pickers are helpful, and colour coding is often useful, then if one person fancies a mix of colours and another person fancies all of one colour, then it seems a good idea to say which choice one prefers that the picker makes.