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Can't edit my profile?

(7 Posts)
Sephrenia Thu 19-May-11 21:27:58

It says I have to login again which is fair enough, but I've entered the password correctly three times now and it just says 'login failed'.

Is anyone else getting this?

DamianTech (GNHQ) Fri 20-May-11 10:40:11

Hi Sephrenia,

Are you logging in with your registered e-mail address? Currently, trying to log in with your forum username will not work. If you use your email address along with the usual password you should be able to edit your profile.


tjspompa Thu 26-May-11 08:40:52

Damian, thanks for that, I have been trying to log into my profile with no success (just emailed tech support). works fine with email address.

Joan Thu 16-Jun-11 13:09:31

I have the same problem as Sephrenia, and I DID put in my correct email address and password. I even had my password resent just in case, but I always had it right.

JosieGransnet (GNHQ) Thu 16-Jun-11 13:22:52

Hi Joan, we've checked everything behind the scenes, and it's all working fine.
Double check you've got the right email and password - we're sure it should be working!

Joan Mon 20-Jun-11 06:39:20

Sorry - it was me. I didn't notice that me email address had lost the @ . Don't know how it happened, but it was hard to see.

JosieGransnet (GNHQ) Mon 20-Jun-11 10:06:59

Don't worry Joan - glad you got it working!