I am absolutely furious.
It seems that anyone can order something in store, to be collected in store, and when asked if they’re an account holder can say ‘No’ but x is and it will get put on x’s account.
I had an email to say that something had been purchased on my account, I was charged for it, to be collected from a local M&S.
It wasn’t me.
I phoned M&S who couldn’t explain how this had happened, refunded my money and cancelled the order. They advised me I had possibly been hacked and to tell my bank. The bank have cancelled my cards and will put a note on my account.
It seems that anyone who knows someone who has an M&S account can do this, all they need to say is that they don’t have an account but x does.
I am absolutely furious as well as having to spend several hours making numerous phone calls to try and sort this out.
I have closed my M&S account and deleted most of my saved passwords as suggested by the bank fraud department.
I await a response to my email to M&S HQ.
BlueBalou Fri 02-Jun-23 15:09:42
FannyCornforth Fri 02-Jun-23 15:13:01
Bella23 Fri 02-Jun-23 15:16:14
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Dinahmo Fri 02-Jun-23 16:23:36
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crazyH Fri 02-Jun-23 16:55:14
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Harris27 Fri 02-Jun-23 16:59:45
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BlueBalou Fri 02-Jun-23 17:12:46
Callistemon21 Fri 02-Jun-23 17:41:10
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Germanshepherdsmum Fri 02-Jun-23 19:33:22
Louella12 Fri 02-Jun-23 19:35:32
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Marydoll Fri 02-Jun-23 19:49:06
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