Posting these types of complaints on Twitter can work wonders, especially with the big and well known companies. If you don't 'do' Twitter yourself, ask a friend or relative to do it and request re-tweets. All the big companies monitor Twitter/Facebook etc on the lookout for bad publicity. The unspoken 'rule' .....if it results in a positive response from the company in question, you need to post a positive comment back i.e. 'Thanks BT for getting my broadband problem fixed'
It sounds as though you've got it sorted ga, good for you!
No GN flash mob gathering at your local Comet then?
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