PC World! very angry, off to see the manager tomorrow, talk about customer service!

Good for you*bikergran*. I hope you make them grovel! I came out of PC World in disgust for similar reasons a while back - they seem to check you out and decide you look gullible, then see how much money they can get out of you without putting any effort into being helpful. I went in after reading up about the laptop I had been looking at, and was minding my own business browsing in that section. The spotty twit who started pestering me knew nothing about the item I was interested in, yet had impinged on my personal space, insisting 'can I help you?' He didn't even know how many USB ports it had, and you could count them just by looking at them! I walked out.

Good for you! I'm going apple asi find them all very helpful and patient. They even tried to tell me I could manage with a smaller model!
I know they are all horribly young,but they are nice.

lol the wrath of a "gransnetter" lol

Ooooh! he doesn't know what is awaiting him. if he did he would ring in sick tomorrow. I COULD almost feel sorry for the but I don't. Give it some welly bagitha!!!

Apple are all horribly expensive, too jeni, but dammit, they are fabulous.

Duaghter has Apple Mac..used it for her graphics work..very nice they are too....

grrrrrrrrrrrrrrrrrr daughter......think I have a chinese keyboard....lol

Must just say , when I went to PC World a little while ago to buy a new pc. The assistant (a man) asked if he could help. I told him the model I was after, (I had seen it on their web site). He went to have a look to see if any were in stock, they were but he also showed me another pc (same make) with bigger gb and better intel processor, and it was on offer so it was £100 cheaper than the one I was going to buy .
I found him to be very helpful, not only did I save money I got a much better pc !

Annika must have been his first day !! lol... well done on your purchase....must say I have always dealt with pc world and been fine...but it ws the attitude.of this person..I wish I ahd been armed with the knowledge that I was 100% sure it was!!! in stock ,, that way I could have questioned it there and then and stated my case....we shall see what tomorrow brings...

Hell hath no fury like a Gransnetter scorned, biker! Go for the jugular!

bikergran best of luck, let us all know how it goes

I`ve bought from PC World, no problems with the service then, but my first ever laptop conked out on me, took it to PC World for repair, they told me it needed a new battery charger, that was all, didn`t cost me as it was still under guarantee, but as soon as I got it home it was still showing the same fault as before. My son took it back for me, took them to task over it, told them what he thought was wrong and needed doing, the youngster at the service centre counter suggested he take it home and mend it himself if he was so knowledgeable about it! He ended up leaving it with them, they had it for 4 WEEKS! When I got it back, the guarantee had run out, just, and a few days later it burst into flames on my knee! Needless to say, I`ve not been back there since.

Sorry - the welly-giving exhortation was meant for biker not bagitha (but feel free whatever)

numberplease that is disgusting service from a big company.... i dont like Pc world but they do sem to have the best offers..I am ready for battle (but I am to polite) also the Stanna stair lift man woke my up rining at 7-30 this morning...!!!!!!!! grrrrrrrrrrr I had dropped back off to sleep for the first time in months....and also It is my first fre week for many many many months..as daughter and grandson are away for the week.so I had no need to rise early!! needless to say the Stanna man won't be offered a cup of tea this morn!!!!
gracesmum lol yes realised that..dont worry lol
greenmossgiel where is the jugular situated? lol.is it th left or the right side of the body..(don't want to be stood on the wrong side..lol lol

I love it when they try to sell me an extended warranty - I ask 'Why do I need it, is this model/make not reliable?' When they assure me that it is I tell them that in that case I will rely on the Sale of Goods Act. Face falls, as they get more commission for selling these useless insurances than they do for selling the item. Another good opener is 'My consumer group advises me.....'
I once bought a pair of shoes that fell apart after a week. I took them back and the salesgirl said accusingly 'You have worn these in the rain'. She then tried the usual trick of saying she would have to send them back to the makers, until I pointed out that my contract was with the retailers. A bit of professional sounding jargon goes a long way with most salespeople.
Of course, it is a bit more difficult in France, no matter how fluent you are. You have to keep the original packaging in order to return anything even if you have all the paperwork.

That's my view Greatnan. If I go and buy what is said to be a reliable, good quality product, why are they hinting to me that it might pack up before long? I never buy extended warranties. I tell them my consumer rights will cover any problems (which I don't expect) and I will publicise poor quality and where I got it from if the product doesn't stand the test of time.

A tip from Martin Lewis... when offered extended warranty on goods you are buying, don't refuse them, tell the seller that you will take up the offer of the extended warrany if they reduced the item by £100 (or a price you want). On the agrement form (which you will have signed) is written in small print that you have a cooling off period of 2 weeks. All you have to do is when you are home ring the company that the warranty is with and cancel it. It is also a good idea to put it in writing as well !
That way you have saved yourself a nice bit of cash .

Martin Lewis - my hero! What a brilliant idea

Carol I get his e-mails every Wednesday its the highlight of my day

Yes, I get his e-mails every week, but it is mainly for interest as not much applies to France or New Zealand!

I get the emails, too, and have taken advantage of a few of his suggestions, especially switching utilities and broadband/TV/phone suppliers to keep saving.

Take my advice and if you need to buy anything with a plug on it buy it from Costco their service and returns policy is the best in the world!

Thanks for the tip Grannymoo. I had forgotten that - I've had a few electrical things from there over the years, and none of them have given me any problems. They aren't that much cheaper in terms of what you have to spend, but the quality is fantastic.

green you have two jugulars, one each side!