Of course kitty.
I'm sure (I know) teachers and call centre staff bear the brunt of much rudeness as well.
I guess the other side of the coin is that people (customers and relatives) are not always at their best when stressed, worried, scared even, and in a very alien environment where they don't understand 'the rules'.
I have a pretty good understanding of the medical world but still find being a relative in hospital very challenging, however brilliant the staff. And however brilliant the staff are, they are on their own turf. (not excusing them, just speculating)
Good Morning Good Friday 29th March 2024