To expect better care for the elderly? Sorry, hobby horse, but I'm flipping annoyed again!!

Oh kitty, this is just appalling and it suggests that the inspection was simply rubber stamping. Thank goodness your mum has been moved to somewhere better – and well done for doing it. I understand your exasperation and incomprehension about this system works. for you and your mum.

kitty I think it might be a good idea to heed the advise of the former residents daughter.

These places can be extremely neglectful and downright horrid to residents.

If it were me I would out them as there have been so many complaints about them..I hate the thought of those poor residents getting neglected and treated badly!!

kitty ...and to think that there must be countless other residential homes with the same low deplorable standard of care. You have every reason to rant. Keep up the pressure. for you and your mum.

Kitty it seems appalling that there is a file on them but nothing has been done for around 6 months! Seems to be no sense of urgency. I do hope you will complain long and loud for the benefit of those still there.

This is dreadful. The CQC are easily fooled believe me.

Contact your MP - say you know that there is a thick file of complaints but people are still there and nothing has been done. Contact the local councillor.

Contact Ann Clwyd - she is looking into poor care in hospitals, but some beds in residential homes are NHS funded.

SSD CAN act - when I was a SW a home was rapidly closed down and a team of us had to set about finding care for 20 odd elderly people at short notice as the registration had been withdrawn. It was a nightmare, but at least we made sure everyone was safe. One of the reasons SSDs drag their feet is because they do not know where to send the residents if the registration is withdrawn.

My heart goes out to you - we have recently been in a similar situation with my Dad - you feel so impotent and, if you are anything like me, incandescent with rage.

Thank you all for your support.

I do wish we had bitten the bullet earlier and moved mum sooner. In fact DH urged my brothers and I in the first place to install her to the one she has now moved to. Some of us (Mum particularly!) were taken in by the 'poshness' of the place and, while Mum was still fairly well, it was fine. But, by the time we realised that the care element was missing, Mum was much worse mentally and we kept badgering away to try to improve things so we didn't have to confuse her even more.

Two unnoticed infections later we have moved her and she is mentally totally confused, inclined to rudeness and violence but safe. And we feel guilty!

We are definitely going to meet SS and complain to the CQC. We will see what happens then. We struggled to find another home willing to take Mum, and the other family can't find anywhere to take their father because he needs so much care, so I can understand the reluctance to close somewhere down but I do feel that something should be done to help failing homes improve.

It's an horrendous situation. I do wish politians would grasp the nettle and properly sort out where our taxes should be spent. It seems rather poorly balanced at present. Unless care assistants are paid a reasonable wage we cannot expect to get high calibre workers. Care home staff are expected to be dedicated, intelligent, caring and responsible on the minimum wage. In too many cases share holder profits and accountancy targets are given higher priority than the well being of the residents and patients. Hospital's replace nursing staff with less qualified care assistants and expect the same level of knowledge. It's madness.

The problem is Councils who will not pay a realistic sum of money to homes for the care of residents reliant on council funding. I do understand the pressures on local budgets but paying so little for care that care home managers have to cut down on, staff, training and the care provided because more and more SW time and money is spent dealing with complaints, visiting care homes.

My aunt I paying £800 a week to live in a pleasant care home. It is not luxurious but is well run and with good care. She is self funding. If she were dependent on state funds, the local council will only pay £450 a week for her care. The care her home provides cannot be provided at that price.

When the funding of care home fees was transferred from what is now the benefits agency to LAs, all of us SWs said loud and clear that it would only work if LAs received enough money to do the job properly. They didn't and it is not being done properly.

The theory was good in many ways - to make proper assessments of who needed care, rather than just assessing their income and savings as the critieria.

But no way it could work with insufficient cash. All the predicted problems are happening. It all needs reviewing.

All the LA homes that used to exist round here have closed - they were the ones I chose for my patients because they had good supervision and training.

Private homes can be solely profit- led and it is a disaster.