I always give praise where it is due, and I this instance whilst I was complaining about the horrid one, I made it clear to the chap on the phone that the person I had seen from the Benefits Dept. couldn't have been nicer or more helpful, which in a way made the contrast with the horrible Ms Ho*m%s so much more apparent.
I have also recently sent emails to a couple of companies where I felt that members of staff had gone "above and beyond" to be helpful given our current circumstances.
There are some people out there who I have had to deal with recently who have given excellent service, and with a real human touch, and I tell them so, thank them and report it to a higher level where appropriate.
Then there is the other side of the coin! As said, I am definitely NOT in the habit of complaining, but after 3 encounters (2 by telephone, 1 face to face) with this bloody awful bitch, sorry, I felt it had to be done.
So I did it.
So there.