Sorry, I must be in a ranty mood today. 
DH wrote a (reasonably sized) cheque a week or so ago for an investment that, to qualify, had to be 'there' by the end of February. He got a letter saying that the brokers had received the cheque.
Today, while he was up a ladder trying to install a new security light, his mobile rang. When he eventually got down the ladder, into the kitchen and answered the call there was a message from the bank asking him to call them back on a specific number.
We haven't done telephone banking for years - we have a modern invention called the internet, but they kept asking him for his telephone banking password etc. When he eventually got to talk to someone they said they had no idea why he had been called.
As we have a few accounts with them, he asked if it might be one of those. The reply was that, if they are business accounts, he would have to start the whole process again and get through to the business department.
When he got through to the correct department (on the third try!)he was asked all sorts of questions about how much went in on a particular date, from whom etc etc. Then he was asked if he had written out the large(ish) cheque because they were returning it, unpaid, as the signature didn't match the one on the mandate which was signed 21 years ago!!
I was going to say that I am speechless but I am clearly not!!! 
Cardigan finished using Elvis yarn
Good Morning Saturday 20th April 2024
