Penstemmon I thought the point you made about it being quite usual that people have to wait to get boilers fixed was a very reasonable one.
I'm not sure it was helpful to talk about some home owners having to save up to get such repairs done. To someone who may possibly never be able to buy their own home and who may have had other experiences of her landlord not getting repairs done at all or in a timely fashion, your remark could be hurtful.
I think this is one of the problems of responding to these sorts of queries. If you don't know anything about a person and their particular situation, it's difficult to judge whether they are being unreasonably demanding or whether they are being badly treated.
On a slightly different note, I thought families with young children, and elderly or disabled people received priority in getting heating fixed?