to feel annoyed my comments were seen as 'rude'

Ho hum sometimes it is hard when people won't take any responsibility for their own lives, but have to blame somebody.
YANBU!!

soutra thank you for that! I did feel she was expecting miracles! I know it will be hard if you have little income to go out and buy an extra heater but the attitude(that a few folk have) that everything should be an instant 'fix' and without having to do much about it yourself really annoys me.
feeling better now I have let off steam!

And how exactly were you meant to know that her children were disabled? YANBU!

YANBU!
SIBU (if you see what I mean.

How on earth did we manage before central heating?

Perhaps the landlord could have lent her a safe, portable heater if she has absolutely no-one in the world who can help.

I'd be a bit concerned if I had two young children and no boiler for over 24 hours in this weather.
I imagine if someone on this site said something similar you would have been sympathetic, Penstemmon.

www.ekklesia.co.uk/node/21360

People do not necessarily want to spread the fact that their children are disabled. Disabled people do not move around as much and need more heat.

Perhaps she was too busy posting online about her plight to think about doing something herself. Wouldn't the children have been at school or nursery today where it was warm anyway?

PS She doesn't say her children are disabled just that they have a disability. That can mean many things.

What was the point in criticising her? How would that have helped? Why not just let it go?

My granddaughter has a council house and has been without heating or hot water for 3 weeks as the boiler needed a new part. She has a 4-year-old boy, who does go to nursery for a half-day every day. We gave her a radiant heater, but that didn't help an awful lot in these freezing temperatures. However, she contacted the council and they loaned her some heaters. She and her wee boy showered at her mum's. Thankfully all's sorted with the boiler now.
I would hope any landlord would offer some sort of heater when the system fails - and would they not have a maintenance contract to ensure that repairs are carried out as promptly as possible, anyway?
My granddaughter wouldn't have been able to afford to go and buy heaters, so it's just as well the council were able to lend her some.

DID Pen criticise her? Reading her post it sounds as if she merely offered some advice. I think....

Of course you were not being unreasonable, Penstemmon. The landlord would be just as much at the mercy of the utility company as the rest of us. Some people just have an overweening sense of entitlement.

Perhaps the young mother was just at the end of her tether and needed someone to shout at.

After only 24 hours? We had to spend 12 days without heating when our boiler packed in - good old British Gas couldn't fit a new one before then despite OH being a vulnerable older person according to their records!

Our posts crossed Ana - I was trying to see it from her point of view, but I agree with your point about an 'overwhelming (?) sense of entitelment'.

If it had been me I'd have got off my iPhone backside and do what Marelli's daughter did ie try to sort out some temporary heating.

YANBU Penstemmon.
I can't imagine you being rude to anyone.

She's my granddaughter, Anya! I was quite proud of her, actually, because she's a bit shy and doesn't like to make a fuss. However, obviously the fact that her wee boy (my great-grandson) was suffering by being in a cold house made her a bit braver. She's on her iPhone a lot too, come to think of it.....

Penstemmon's post could have been experienced as abrupt. In fact it obviously was.

The young woman was asking for information. Why the mean comments?

"Soutra" yes it's blaming all and sundry. You cannot just find a heating engineer or the right spare part at the drop of a hat, but does a private landlord have any duty to offer back up heating in such circumstances?

It seems a lot of people these days seem unable to accept that things do break down without anyoone being at fault.

Airports get fog and snow bound, volcanos erupt and there will be delays and chaos and people will be inconvenienced but a lot of people caught up in these situations seem to start demanding someone to blame.

Sorry Marelli wrong generation!

Well it might have been taken as as abrupt people can misconstrue anything.
I don't see what is wrong in suggesting some one wraps up warm in those circumstances.
It's not as if Penstemmon could have done anything else to help she is not this persons landlord.

My use of 'overweening' was correct, Anya.

I think she might have thought of the wrapping up warm thing herself.

Nothing wrong with the suggestion to wrap up warm but why the mention of home-owners and what they can afford? It isn't relevant to the question asked and does sound like some sort of criticism.
One of the advantages of being a tenant is that it is the landlord's responsibility to get things fixed and you (the tenant) don't have to wait till you can afford it.

We don't know what the original person said about 'homeowners'. Pen was maybe answering a point in the first post!

YANBU!