harrigran I use Facebook to contact various companies, M&S included.
If you go to the companies own website and use the "contact us" facility, comments/complaints etc are only seen by staff, but put it on facebook and the whole world can see it!
I have also used Facebook to praise products or good customer service. Sometimes I have received a voucher to use on my next purchase!
What is a reasonable minimum spend for an online grocery delivery??
Another silly little ABC game - shops we have loved and lost?