I am a nurse and I often ask how my patients are today when they arrive. I expect an honest answer and usually get one - I need to know if they are feeling unwell or upset or had a bereavement or even if they are fine and happy that we have had decent weather in the autumn so far. I usually finish with a comment appropriate to what they have been telling me. I think it makes people feel I am interested in them and their family. I do know many of my patients well as I have been in the same job for a long time.
We are meant to introduce ourselves to people we don't know as part of mandatory training and lots of patients will then address us by name which is a personalised part of care.
Things that annoy me are people saying - cheer up it may never happen etc - how does anyone know what has happened. It is a really insensitive thing to say.
How do you acknowledge Easter.