I hate it in shops when the staff have been trained to be falsely friendly to customers with any of these rehearsed phrases as follows
Now how are you today ?
What are you doing today ?
Have a lovely day/evening etc.
I recently phoned 111 as I felt ill and needed advice. At the end of the call the Doctor who had eventually phoned me said 'have a nice evening'. Nice evening my a**e I was worried, nervous, feeling awful. What an inappropriate comment.
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