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AIBU

To expect an earlier appointment

(27 Posts)
sunseeker Fri 21-May-21 11:41:28

I went for a routine blood test yesterday. 8.30 this morning I receive a text asking me to ring and make a telephone appointment with my doctor to discuss the results. Finally got through to the surgery around 10.30 to be told the first available telephone appointment is on 2nd June! It appears my doctor only works 2 days a week and none of the doctors in the practice are available for an earlier appointment also none are doing face to face appointments.

Finally the receptionist agreed to have the registrar ring me later today to discuss the results.

I have never been asked to contact the surgery following previous blood tests so am now concerned something may be drastically wrong. (Have to say I feel fine but this may cause my blood pressure to rocket!)

CafeAuLait Fri 21-May-21 11:47:37

It's policy where I live to get that message, even if there is nothing wrong. If the issue were serious I'm sure they wouldn't make you wait until June as they'd want to get onto it right away. I hope you get to hear everything from the registrar this afternoon and it's all good news.

janeainsworth Fri 21-May-21 11:49:36

YANBU but who is the registrar?
I found out yesterday that I can see all my medical records on the Patient Access app.
I’d been for a blood test & emailed the practice to ask them to email me the results.
Got a terse email back saying they no longer email results to patients, but I could look at them online.
They’re all there going back to 1989 shock

Hope your results are ok sunseeker

Riverwalk Fri 21-May-21 11:53:43

They’re all there going back to 1989 shock

Did that include your LFT's jane? grin

janeainsworth Fri 21-May-21 11:58:31

Haha! My liver’s fine thank you Riverwalk grin

Riverwalk Fri 21-May-21 12:01:30

I just tried to check my records - couldn't get access!

sunseeker Fri 21-May-21 12:11:10

Just received phone call from the Registrar. Apparently my cholesterol is slightly elevated but not to any great extent and she recommended switching to a different statin. My blood pressure is on the low side but again she has suggested halving the dose of the Ramipril. So basically nothing to be concerned about. I think if she took my blood pressure this morning it would have been through the roof!

Thank you for the replies - I live alone and just needed to "talk" to someone

CafeAuLait Fri 21-May-21 12:13:03

I understand sunseeker. I hate waiting for results too. It elevates my blood pressure too in the moment.

kittylester Fri 21-May-21 12:33:04

My Innoculations are on my record Jane from the year dot. It's a bit freaky really. shock

Galaxy Fri 21-May-21 12:36:26

That's such useful information janeainsworth, thanks.

dragonfly46 Fri 21-May-21 12:38:05

Our GP doesn't upload our records so not all do.

growstuff Fri 21-May-21 12:40:24

Riverwalk

I just tried to check my records - couldn't get access!

I can't either. Apparently, GPs can opt out of giving their patients access to most records, including test results. It's all in the small print.

Doodledog Fri 21-May-21 12:52:56

Does anyone know why the online records don't show hospital results unless they were ordered by a GP?

I had some tests done yesterday, and they won't go to my GP, so won't appear on the records, and I won't be able to see them - I'll have to wait for a call or letter from the consultant, which experience shows takes ages (months at times) unless there is something urgent.

I don't understand why the two sets of records can't be held in the same place, and why patients can see one lot but not the other, particularly now, when we are expected to take an active role in our care.

Gymstagran Fri 21-May-21 13:00:42

I have been able to access my records for a long time. It saves so much time for everyone. Blood test results appear within 48 hours. However , I did have to prove my identity at the surgery, fill in a form and wait for a couple of weeks for them to be uploaded. Might be worth asking again.

GillT57 Fri 21-May-21 13:44:21

Glad all is well sunseeker. Count yourself lucky that you are not with our surgery where the receptionist gives your your test results, and generally in the hearing of whoever is standing at the desk in the vain hope of getting an appointment "Hello Mrs GillT57, this is the Doctor's practice, I am ringing to let you know that your syphillis test has proved negative" OK, a slight exaggeration, (not had that test), but you get the gist!

grumppa Fri 21-May-21 14:13:09

The inoculations on my accessible record are the ones I would have had if the current ones had been available from 1944, on the dates that they would have been administered if they had existed. Worth double checking, kittylester.

So it looks as if I had the polio vaccine some years before it existed, and the measles vaccine a couple of years before I had measles.

The other available records are confined to drugs prescribed over the last few years, which give a clue to what I was suffering from, but as a set of comprehensive records they are laughable.

M0nica Fri 21-May-21 14:13:10

If there was something seriously wrong they would have seen you immediately or sent you to A&E. That they are so laid back about when you see them is a sign that there is nothing to worry about

When DD had a blood test during lockdown last summer and the results were serious, the doctor was on the phone to her immediately, she was told to go to the pharmacy as soon as the phone call ended, the pharmacy were waiting with her prescription, although they did check with the GP because she had been prescribed 3 times the normal dose of the mecessary drug, and the GP had said, yes, 3 times the normal dose. I think they were hoping to avoid the immediate hospital admission, that would have occurred pre-COVID.

janeainsworth Fri 21-May-21 14:22:08

Doodledog

Does anyone know why the online records don't show hospital results unless they were ordered by a GP?

I suspect hospitals use a different computer system. My record didn’t show hospital treatment.

Doodledog Fri 21-May-21 14:24:37

growstuff

Riverwalk

I just tried to check my records - couldn't get access!

I can't either. Apparently, GPs can opt out of giving their patients access to most records, including test results. It's all in the small print.

They can, and they can also withhold them from individual patients if they think that it is in their best interests.

I can't see from your posts how this might apply to you, growstuff, but if yours are being withheld and others' aren't you will have a right to know why.

Gymstagran Tue 25-May-21 18:32:32

Doodledog As JaneAinsworth says I do believe the hospitals and the GPs use different systems. However, my daughter gets her hospital results using the hospital app. It might be worth asking at the hospital if you can have access. We are all entitled to know what records are kept about us under the data protection act. You can write and ask for them to be disclosed. The authority keeping them then has a reasonable amount of time to produce them.

muffinthemoo Tue 25-May-21 19:00:52

Doodledog

Does anyone know why the online records don't show hospital results unless they were ordered by a GP?

I had some tests done yesterday, and they won't go to my GP, so won't appear on the records, and I won't be able to see them - I'll have to wait for a call or letter from the consultant, which experience shows takes ages (months at times) unless there is something urgent.

I don't understand why the two sets of records can't be held in the same place, and why patients can see one lot but not the other, particularly now, when we are expected to take an active role in our care.

In short - the law. In law, your GP records are the property of your GP partnership, whereas your hospital records are the property of your NHS trust/NHS board.

This is probably anachronistic in 2021, but the sheer scale of the data handling operation to find one system that could handle being used by every GP practice and every hospital every day and worse, the scale of attempting to digitise and upload all existing and past records to that system would make even the bravest faint at heart. Massive scale government IT projects in the UK have a terrifying history and this would not be one that could fail to go live on the agreed date, or fall over and delete pretty much its entire database as NIRS2 did.

Doodledog Tue 25-May-21 20:04:47

Thanks, that makes sense.

I still think it would take very little time for results to be sent to the GP, though, and patients could see them from there. Now that we have email and other digital means of communication there is surely no need for a consultant to dictate the results in letter form to a secretary who types it up and posts it to the patient? It's an antiquated system, and must cost a fortune in staffing and postage.

muffinthemoo Tue 25-May-21 20:52:50

Ahhh, see, the consultants do not want the raw results sent to the GPs as they want to do the interpreting of the results themselves, rather than expect the GP to do it or even the patient themselves. Which tbh is probably fair enough. Most tests or diagnostic procedures aren’t “pass/fail” anyway. At the worst example, if you could see your own X Ray images as soon as the radiologist could see them, would you interpret them the same way as the radiologist? (I am advised by friends and family that radiology is more of a black art than a science hence the choice of example!!)

There are obviously well informed patients who can interpret certain results as “good or bad”. I have long term anaemia and know from a quoted result whether I am presently in bad nick or not. Likewise, diabetes patients are very well informed of their ranges and know a poor Hb1ac result straight away. But most things present a complicated picture, especially if a barrage of tests are being run at once.

I agree it would be helpful to be able to see the past letters that have been scanned into the GP system. There have been a few letters in the past that I didn’t receive a copy of and would have liked to have seen myself.

GrannyRose15 Tue 25-May-21 21:15:54

They’re all there going back to 1989

Why 1989?

annodomini Tue 25-May-21 22:09:02

When I look up my record on the NHS app, and click on 'Test Results' I get the message that 'You do not currently have access to this section'. Same message fro 'Health Conditions'. I will take these up with my GP when I next have to see them.