I may be missing the point of this thread but the major banks have made £ billions of provisions against valid PPI claims so one presumes they, and their auditors, believe PPI was mis-sold in a big way. This admission has opened the floodgates for claims, real and bogus, so it is no surprise that all involved in assessing the claims are overloaded. Personally, I don't think I bought PPI but that doesn't stop fraudsters calling offering to pursue my claim, adding to the confusion.
Being quizzed by chemist's assistant in Boots.
Brussels police ordered to attend a right wing conference attended by Braverman and Farage