How to get a refund from Amazon

Ooh, how do you find live chat please? I've never been able to find that on Amazon.

I also have always had excellent customer service from Amazon. As mention by sodapop their live chat option is superb.

Last week I bought 5 books for my Kindle. Two downloaded and 3 did not. I went on to live chat and Amazon re-sent the 3 relevant books. It was all sorted within about 3 minutes from when I discovered the books had not downloaded.

Yes I have had some excellent customer service from Amazon. Their live chat is really helpful as FlexibleFriend said

Amazon have an excellent customer service. Never had problems with refunds.

I made a claim for an item that was not received. I found the process pretty easy and has been described above by other posters. Amazon replied within a couple of days and the refund was in my account within 5 days (weekend included) of making the claim.

One of the reasons for using Amazon (do have a bit of a conscience about this) is their good customer service, and ease of getting refunds with non-deliveries or faulty goods.

I had a text to say that my order had been delivered to the householder (that's me), but it hadn't. I checked the neighbours and the garden, then contacted Amazon and was given an immediate refund. Three days later, DS found the delivery in the log store! I contacted Amazon and they took payment from me over the phone. Well, I have a clear conscience but think they could have made a concession because their carrier was at fault.

You already have an answer OP ?
I have always found getting refunds from Amazon very easy.
Sometimes the goods arrive, after the refund, then you can just keep them ( happened a couple of times and Amazon and the seller say keep them.)

Yes, once you do get through to them Amazon Customer Services are good.

I always use live chat and you find the problem is dealt with immediately and a refund issued in an instant.

THANK YOU all for your helpful comments. Mission accomplished

I have found their "live chat" function pretty good.

I spent an inordinate amount of time trying to track down a customer services phone number for Amazon. When I eventually found it I immediately stored it on my phone, and wrote it down in a notebook. Don't ever want to have to waste so much time again . Why do they make it so difficult?

maw

Ranks along with securing a Brexit deal, peace in the Middle East and training your unicorn.
Good luck!

Go to My Account and log in, then My Orders. A list will be on the right hand of the page for your item. One of the options is Problem with Order. When you click on this there is another list including Item Did Not Arrive. From there you can leave details for the seller. They are usually very anxious to put right any problems.
Good luck!

0800 279 7234

Go to their website and in the top left hand corner there are three bars. Click on this and you’ll get the drop-down menu. See customer services second from bottom.