My Mum (aged 91) rang me yesterday to tell me that "Dyson" had been in touch to arrange to service her cleaner. She thought it was odd as it is only two months old. Like many of her generation she finds it hard to say no and made excuses for them not to come - she did well - but they finally got her to agree to a visit next week. They told her it would cost £15. I rang Dyson when she told me and they said this has been well publicised (but I hadn't seen it). They have been on Watch Dog and put adverts in the papers. The lady I spoke to was very nice but made it clear that the do not cold call, the warranty is so good all you need to do is call them. Apparently these people will do a bit of fiddling with the Dyson and say it needs parts - the bill creeps up from the £15 to £80, £90 or even more and the none Dyson parts void the warranty. The "engineer" who is coming out next week - obviously I will be there - knows this is a scam. How can these people do this? I must admit I don't like the idea of being in a confrontational situation but I like my mother being in it even less.
Good Morning Thursday 25th April 2024
Gary Glitter programme Tuesday
Washing bio gel or quid in the drum
To think that London, or anywhere else for that matter, does not belong to any one demographic