Today there is one less homeless man living on the streets! One of my clients has been housed after sleeping rough for a long time and I am so happy I could do a little jig. (If only my dodgy knee and sciatica would allow it!)
Also today, one of my clients has had a brilliant response from our local Jobcentre, where the woman who deals with 'Vulnerable Customers' showed a determination to outwit the system that resulted in my client finally getting his Universal Credit Application sorted. He has had no income for months!
These are small triumphs for me and my team, but life-changing events for our clients.
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