moving house

dorsetpennt Is it not possible for you friend to be present at viewing rather than the agent this way she can control the behaviour of the viewers and make sure that her home is not abused in any way,I would definatly speak to the agent and emind her that she (the agent) is working for your friend and that she should not be giving any negative remarks to viewers at any time,i would not allow anyone to view if they where not in a position to proceed straight away as so many people just come on viewings because they have nothing better to do,when we sold our old family home prior to moving abroad I did not allow any viewing unless the prospective buyers had exchanged contracts and could give an estimated completion date,but I was lucky enough to have been in homes sales for over 25yrs and knew all the pitfalls.

Ruddy 'ell, I'd be tempted to change agents, ones that have a more professional attitude - they are after all working for the vendor (your friend). We have sold two houses in the last 3 years and on both occasions had highly professional agents (different ones).

P.S. it is a good idea to de-personalize and de-clutter if you can when you are trying to sell. If you dont have the storage space, get a friend to lend garage or similar. I've heard of folks even using a bit of paid-for storage to get stuff out of the way - then prospective buyers can get a better feel for space etc.