I'm usually a big fan of the Co-op but they've really wound me up lately. Firstly there is the PPI fiasco and now todays debacle.
I got a text message saying my balance was under £10 which gave me a nasty shock as my Christmas money was in the account. £150 had disappeared!!! When I checked online it turned out they'd taken some charges that weren't supposed to be taken as I'd gone into the red due to a mistake by one of their customer service advisers. They agreed to refund the money and said it would be back in my account tomorrow.
To say I threw a hissy fit at this point was a bit of an understatement I asked the poor man how I was supposed to tell my children that they couldn't have their Christmas treat today. He tried to placate me but I wasn't having it. I told him I wanted to speak to someone who got paid substantially more than he did as it wasn't fair that he took the flack for a rule that he didn't have the authority to change. He put me on hold whilst he tried to find someone who would talk to me.
This is when the Christmas miracle happened. He came back on the line and said that the money would be back in my account within half an hour.
I wonder why no one wanted to talk to the mad woman who was insisting that they explain to her children when they'd taken our Christmas money and they couldn't go out today
Desperation leads 3.3m Brits to turn to loan sharks!
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