Royal Mail Redirection Grrrrrrrrr

Last Friday I went online and set up RM redirection to start this Friday. Having not heard anything today I asked our postman for advice, he couldn't help but suggested I went to the sorting office to speak to a manager. Before going I checked and the credit card had not been charged.

The friendly manager at the sorting office said he knew there were problems with online redirect and suggested I went home and called them. In the meantime he would do an unofficial hold on all our post.

The person I spoke to, Nick, was very unhelpful and said that it had not gone through because RM already had my email address from some previous occasion and therefore assumed that my redirection was fraudulent! I suggested that, if that was the case, they should have written to me and told me someone was trying to redirect my mail but he said that would have gone to the fraudster. Of course it wouldn't, it would have come to this address. He suggested I went online and did it again with a different email address. There was no system to pick up this situation and fast track my application and he refused to allow me to speak to his Manager.

I wasn't prepared to do the online application again so had to go into the post office and do it face to face.

I think it is appalling that RM can apparently accept a redirection online and then decide to reject it but not tell the householder concerned. If someone was trying to defraud me surely they should have told me?

Just hope the same doesn't happen with any of the other people we have to inform of our change of address.