We have had damaged goods in our deliveries from both Tesco and Asda.Both were easy to resolve.
Asda has an option in the Your Orders section of their website and Tesco was a free phone number,phone answered quickly,very apologetic.In both cases refunds were in our account within a couple of days.
Passports not in the drawer I always keep them in. Turning the place upside down.
Do you still wear you original wedding and engagement ring