I ordered a jacket on line from M&S but I was not happy with it and needed to return it. I attempted to do this today. However, now they don't include an address label - you have to print it out yourself. This is not easy and to make matters worse my printer wouldn't work. I called customer services and after a very long wait (with dreadful music) I was told to return it to a store. I said that I can't do this so please send me out a label for the Post Office. Apparently this is not possible. She advised me to return it via Hermes to which I replied but I can't print out a Hermes label! She said she would consult someone about this - I waited and waited for someone to help me deal with this problem but suddenly the line went dead. I am fuming that there was no warning that this was going to be the way to return parcels in the future. So I felt I should come on here and post a warning.
Good Morning Good Friday 29th March 2024